How can we help

Frequently Asked Questions

Can I have orders drop-shipped to my address? Yes, we will drop ship. Simply select the drop ship address as the shipping address when placing an order.

Can I pick my Order? Yes, you can pickup your order when it is ready at below address:

16 Brownridge Crt. Brampton ON. L6W 4L5

What is an Estimated Shipping Charge? Shipping for local GTA orders is free for under 10 boxes. Shipping charges will be calculated for bulk orders. The estimate is derived from a combination of factors, including: weight, dimension, quantity, geographic location, and the method of delivery.

Can I choose how my order will ship? For online orders, the available carriers are listed in the “Shipping Method” box during checkout. This screen allows you to specify your preferred carrier. In most cases, UPS Ground will be the carrier selected by default.

Factors determining available carriers:

Size Special Shipping Instructions Weight Residential vs. Business Address Shipping Location Hazardous Materials

When will my order ship? Some of the orders will ship on the same day. For the orders which has to be imported will take around 4-6 weeks. Order ahead of time and please patient.What are your hours? SMS Plastic Bags customer service is open from Monday – Friday 10 AM – 6 PM

What is your return policy? Orders once placed and delivered can not be returned.

What types of payment do you accept? SMS Plastic Bags accepts the following forms of payment:

We accept:

Visa MasterCard Interac Money Orders or Bank Drafts. Electronic Funds Transfer (EFT) or Wire Transfer. We do not accept C.O.D., PayPal, or pre-paid credit cards at this time.

Money orders or checks of any kind can be sent to:

16 Brownridge Crt. Brampton ON. L6W 4L5